SUMMARY
Under the general direction of the Quality Control & Systems Manager, the Quality Technician works alongside Quality Engineers to support statistical analysis, trending, and corrective and preventative action (CAPA) activities that maintain the Quality Management System (QMS) and drive continuous improvement. The Quality Technician also performs inspections and audits, reviews quality documentation, and manages customer returns (RMA) and Material Review Board (MRB) meetings.
ESSENTIAL JOB FUNCTIONS
- Assist with identifying and applying the elements of the corrective action process, including problem identification, failure analysis, root cause analysis, problem correction, recurrence control, and verification of effectiveness.
- Assist with implementing data collection plans, including determining how data will be collected through check sheets, data coding techniques, and automated data collection.
- Support data flow and identification on area continuous improvement boards.
- Support continuous improvement activities.
- Support Corrective and Preventive Action (CAPA) events.
- Support manufacturing operations, including quality trending and data analysis, and assist with containment initiatives and disposition of materials.
- Perform in-process audits of materials and processes.
- Provide feedback and support to operations.
- Review customer Return Material Authorizations (RMA).
- Facilitate, process, and oversee the return of product through the RMA process, coordinate Material Review Board (MRB) meetings, and communicate with customers regarding returns.
- Review qualification, process, and inspection documentation for correctness and compliance.
- Perform Mandatory Inspection Point (MIP) inspections on Space Grade cable assemblies, or in-process and final inspections on CNC-manufactured components, and provide feedback to operators.
- Other duties as required in support of the department and the company.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND EXPERIENCE
- High school diploma or GED equivalent.
- 3-5 years of experience in inspection and/or quality documentation for microwave cables or related products, with demonstrated success in supporting production needs and training operators.
- Alternatively, an Associate’s Degree in an engineering field or similar discipline with up to 2 years of experience.
- Experience in an ISO-controlled and/or government-regulated environment preferred.
- Experience in the aerospace industry with exposure to AS9100 standards preferred.
LANGUAGE REQUIREMENTS
- Excellent verbal and written communication skills in English.
JOB SKILLS
- Proficient in reading and interpreting blueprints, including geometric tolerancing.
- Strong attention to detail.
- Experience with stereo microscopes, optical comparators, calipers, hand micrometers, and other visual inspection tools preferred.
- Proficient in Microsoft Office applications (Word, Excel, and Outlook).
- Ability to work independently and collaboratively across departments.
- Working knowledge of root cause and corrective action tools, such as 5 Whys, fishbone diagrams, and 8D.
- Basic statistical analysis and trending skills, including SPC concepts and creating charts and reports in Excel.
- Working knowledge of Quality Management System (QMS) requirements, including nonconformance, MRB, and RMA processes.
- Accurate documentation and record-keeping skills.
- Strong analytical and problem-solving skills.
- Effective communication skills for providing clear feedback to operators, engineers, and customers.
- Ability to prioritize and manage multiple tasks in a fast-paced production environment.
- Familiarity with Lean and continuous improvement methods.
PHYSICAL DEMANDS
As part of their job duties, the employee must be able to sit, stand, and walk throughout the day while frequently using their hands to handle objects and communicate verbally. Additionally, they may need to reach, stretch, push, pull, crouch, stoop, and occasionally lift objects weighing up to twenty (20) pounds. This role requires specific vision abilities, including close, distance, color, peripheral vision, depth perception, and the ability to adjust focus. According to ADA regulations, reasonable accommodation will be provided to ensure that individuals with disabilities can perform the job's essential functions.
WORK ENVIRONMENT
A work environment in a manufacturing plant is the physical and social setting where goods production occurs. Depending on the type of product, process, and plant, the work environment may vary in terms of noise, temperature, safety, and demand. Common characteristics of a work environment in a manufacturing plant are the use of machinery and exposure to hazards such as chemicals, heat, dust, or noise, with a culture of teamwork, communication, and continuous improvement.
EXPORT COMPLIANCE DISCLAIMER
This position includes access or potential access to ITAR and EAR (Export Administration Regulations) technical data. Therefore, candidates must qualify as US Persons, defined as US Citizens or Permanent Residents (Green Card Holders).
PERSONAL PROTECTIVE EQUIPMENT REQUIREMENTS
- ASTM F–2412–2005, ANSI Z41–1999, or ANSI Z41–1991 rated safety toe shoes in specific areas.
- Clear ANSI Z87.1 safety-rated glasses in specific areas.
TRAVEL
Approximately <5% of travel is expected.